Last Updated: January 1, 2011
San Diego Office Supply, LLC. and its affiliates (collectively, San Diego Office Supply) know that you care how information about you is used and shared. We appreciate your trust that we will do so carefully and sensibly. This Policy describes our Privacy Policy with respect to information that we collect. By visiting this site you are accepting the practices described in this Privacy Policy.
Information about our Organization and Web Site - San Diego Office Supply, LLC. is based in the United States of America. With our affiliates, we are engaged in the retail sale of office products, ink and toner, technology products and furniture.
This Privacy Policy covers San Diego Office Supply and its web site www.SanDiegoOfficeSupply.com - San Diego Office Supply, LLC., 501 W Broadway, Suite 1, San Diego, CA 92101.
What Information Do We Collect and How Do We Use It? The information we gather falls into two categories: (1) personal information you supply, and (2) tracking information collected as you navigate through our site.
Personally Identifiable Information - We will collect personally identifiable information whenever you do the following:
1. Purchase our products - When you purchase products from us through this site we will collect personally identifiable information about you such as your name, mailing address, e-mail address, telephone number, and credit card number. We use this information to process your order and communicate with you about your order. When you purchase a product through this site you may also choose whether you want us to send you information about our products, services, special promotions or incentives.
2. Create an account - You have the option to create an account with us on this site. When you create an account we collect personally identifiable information such as your name, address, telephone number and email address. We use this information to manage your account and customize and enhance your online shopping experience. For example, when you create an account you will be able to create and maintain a Shopping List of items that can be shared with your family, friends and coworkers, use our Express Checkout feature, and view your entire order history. You may also choose whether you want us to send you information about our products, services, special promotions or incentives. You may choose not to create an account or not to provide us with certain information, but then you might not be able to take advantage of many of the features on our site.
3. Request for catalogs - You may request that we provide you with our catalogs. In order to fulfill your request we will collect your name, mailing address, and/or your email address.
4. Request for email announcements - You may request that we provide you with email announcements. In order to fulfill your request we may request your email address.
5. Complete a survey or product review - On occasion we may request that you complete a survey. Your participation in any survey is completely voluntary. If you complete a survey we will use the information you provide to help us enhance our stores, this site, and the products and services we offer. You may also wish to provide us with a review of a product you have purchased. If you provide us with a review we will use the information to improve the products we offer and we may elect to post the review to assist other customers with their purchase decisions.
6. Enter a contest or sweepstakes - From time to time you may have the opportunity to enter a contest or sweepstakes that we offer either on this site or in our stores. In order to enter a contest or sweepstakes you will be required to provide certain personally identifiable information such as your name and address. We will use this information to notify contest winners and award prizes. We may also use the information to let you know about our products, services, special promotions or incentives that may be of interest to you. On occasion we may join with a select third party to offer a contest or sweepstakes in which case we may also share the information you provide on your entry form with our co-sponsor so that it can inform you of products or services that may be of interest. San Diego Office Supply is not responsible for any cosponsors’ use of such information.
When you provide information for any of the above purposes you may also be asked to provide demographic information such as your age or state of residence. We use demographic information to analyze and improve our website and the products and service we offer as well as the quality of your on-line visits. We may also use demographic information to customize your shopping experience and to help us determine whether you may be interested in a particular product or service.
In addition, we may from time to time obtain customer names and contact information from select third parties. We may use this information to inform customers about San Diego Office Supply products, services, special promotions or incentives that may be of interest.
Aggregate Information - When you use our site, we may collect tracking information such as your browser type, the type of operating system you use, the domain name of your Internet service provider, and pages visited on the site. None of this information identifies you personally; we collect it for aggregate reporting on site activity. For example, we may want to know how long the average user spends on our site or which pages or features get the most attention. We use this information to make the site more useful to our customers.
1. Web Beacons - We may use "Web Beacon" (also known as "clear GIF", "pixel tag", "data tag" or "image tag") technology to collect anonymous non-personal information about how our site is used. We use this information to make improvements to our site and to help us plan for technical improvements. This information will not identify you or any other user of our web site as an individual.
2. E-Mail - We use clear gifs in our HTML - based emails that tell us whether or not you can accept HTML images and, if you can accept HTML, whether or not you viewed the e-mail. We use this information to help us make e-mails about our products and services more useful and interesting. This process does not leave any information on your computer, nor does it collect information from your computer. We do not share or sell this information to others, and we only use it to improve our e-mail communications with you.
3. Cookies - A cookie is a block of text placed in a file on your hard drive by a Web site you've visited. We use cookies to understand how our site visitors click to our site and what pages they view during their visit. Cookies allow us to personalize your shopping experience and speed the check out process. We do not store any personal or financial information in any cookie at any time. We also use a session cookie, which is not placed on your hard drive. A session cookie is a piece of identification between your browser and our server that keeps track of the items in your shopping cart and other session information. This cookie will disappear when the session expires or when you close your browser. The “Help” function on most browsers contains information on how to set your browser to notify you before accepting cookies or to disable cookies entirely. However, if you don’t accept cookies you won’t be able to take advantage of various features on our site that are available to other visitors.
Do We Share the Information We Receive? Although the information we collect about you is important to us we are not in the business of selling that information to others. If you enter a contest or sweepstakes, however, we may share the information you provide us with any co-sponsor of the contest or sweepstakes. In addition, we may share your information (not including financial information) if you request an account and you have chosen to allow us to share your information with a select group of pre-screened business partners or other companies so that they may offer you products or services that may be of interest.
In addition, aggregate information that does not identify particular individuals, such as the number or percentage of visitors who fall within a certain category or categories, may be provided to third parties.
We may also share your information with third parties in the following circumstances:
1. Agents - We may employ third party agents to perform functions on our behalf. They have access to personal information needed to perform their functions, but may not use it for other purposes. Examples include fulfilling orders, delivering packages, sending mail, analyzing data, providing marketing assistance, and processing credit card payments.
2. Protection of San Diego Office Supply and Others - We may release personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of San Diego Office Supply, our users, or others. However, this does not include selling, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Policy.
3. Business Transfers - As we continue to develop our business we might sell or buy stores, subsidiaries, or business units. In such transactions customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy (unless, of course, the customer consents otherwise). Also, in the unlikely event that San Diego Office Supply or substantially all of its assets are acquired customer information will be one of the transferred assets.
4. With Your Consent - Other than as set out above you will receive notice when information about you might be shared with third parties and you will have an opportunity to choose not to share the information. For example, we might offer you the opportunity to take advantage of a promotion that requires us to share information with a third party. If you do not want your information to be shared you may choose not to provide the information.
How Secure is the Information that We Collect? San Diego Office Supply believes in providing a safe and secure shopping experience for all of our customers. We provide only the most stringent of security measures available on the Internet. We want you to feel comfortable that personal information such as your name, address and credit card number will be kept safe throughout your entire shopping experience at www.SanDiegoOfficeSupply.com.
Our website accepts orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology. For example, 3.0 versions or higher of Netscape Navigator and versions 3.02 or higher of Internet Explorer. This means you'll be unable to inadvertently place an order through an unsecured connection.
Despite all these precautions no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
How do I Opt Out or Change my Information? You may contact San Diego Office Supply in order to update information in your account profile at any time. You may update your User ID and Password by logging into www.SanDiegoOfficeSupply.com. You may contact us in order to change your name, email, and/or change your address and preference to receive marketing information. We recognize that you may not want to receive offers or other information from San Diego Office Supply or a third party. At any time you may request to discontinue receiving offers or other information from us or request that we not provide your information to third parties by updating your account profile, by following the instructions included in each communication or by contacting customer service at (619) 929-2080.
Third Party Links - This site may also contain links to other third party sites that are not under our control. These sites have their own policies regarding privacy and you should review these policies before providing information to these sites. San Diego Office Supply has no responsibility for linked websites and provides these links solely for the convenience and information of our visitors.